Frequently Asked Questions

How long does it usually take to make and despatch an order?

Our standard lead-time is 5-7 working days but this varies due to order size and complexity. When an order is placed with us we will always respond with a despatch date on our order confirmation.  All orders to the UK mainland are shipped on a next-day delivery service.

What is the standard RAL colour of your hardware?

Our white hardware is RAL9016 and our black hardware is RAL9005 as standard. However we can powder coat to almost any RAL colour or finish you need.

Do you offer an installation service?

We don’t have our own installation team, all our products are fitted by Umbra-approved installation companies. Click here to be put in touch with an approved installer.

Do you charge for delivery?

Delivery is free on all made-to-measure blinds orders. We only charge carriage on some components.

How big can you make a roof blind?

We have several roof window shading options – click here to view them all.  But our largest is the KuroLok RL Twin System which can cover up to 24sqm.

Can your blinds be controlled by my home automation system?

We are experts in motorised blinds.  All you need to do it tell us what you want to achieve and we can recommend the best options you have.  Most things are possible!

Can your blinds be linked to the lighting controls?

Almost certainly yes.  All you need to do it tell us what control system you have and what you want to achieve – we’ll work out the rest.  Even if you don’t really know what’s possible, just get in touch with us to learn about the options you have.